Effective: March 12, 2026
MaxAssistant is a personal AI assistant service provided by Max AI, Inc. (“we,” “us,” or “our”). Our service helps you manage tasks, answer questions, connect to third-party services, and provide personalized assistance through a chat-based interface, voice calls, and connected integrations.
You must be at least 13 years old to use MaxAssistant. Each person may maintain one account. You are responsible for maintaining the security of your account credentials and encryption recovery key. You are responsible for all activity that occurs under your account. If you suspect unauthorized access, contact us immediately at support@maxai.inc.
You agree not to use MaxAssistant to:
We reserve the right to suspend or terminate accounts that violate these terms.
Your chat conversations are protected with AES-256-GCM encryption. Connected services (email, calendar, voice) are processed server-side to provide functionality but are not stored beyond what is necessary for the service. Your data is not sold to third parties and is never used to train AI models. For full details, see our Privacy Policy.
MaxAssistant offers free and paid subscription plans. Paid plans are billed monthly and auto-renew unless cancelled. You may cancel at any time from your account settings.
Refund Policy: If you cancel within 7 days of a billing cycle, you are eligible for a pro-rata refund for the unused portion of your subscription. Refund requests should be sent to support@maxai.inc.
Pricing and plan features may change. We will provide at least 30 days' notice before any price increases take effect for existing subscribers.
MaxAssistant may suggest or connect you with third-party professionals (attorneys, doctors, financial advisors, etc.) through our referral program. We may earn referral fees from these professionals. Any such relationship will be clearly disclosed at the time of referral. Referrals are introductions only — we do not endorse, guarantee, or take responsibility for the quality of services provided by referred professionals.
The MaxAssistant platform, including its software, design, branding, and technology, is owned by Max AI, Inc. and protected by intellectual property laws. You retain ownership of all content you create and store through the service. By using the service, you grant us a limited license to process your content solely for the purpose of providing the service to you.
MaxAssistant provides email management tools as a convenience to help you organize and respond to your email. Please read the following carefully:
Your Responsibility. You are solely responsible for any emails deleted, archived, sent, or modified through MaxAssistant. We strongly recommend maintaining your own email backups through your email provider.
AI-Powered Features. Our AI can categorize your inbox, suggest cleanup actions, draft replies, and summarize your messages. These are suggestions only — every action that modifies your inbox (delete, archive, send) requires your explicit confirmation before execution. We do not take automated action on your emails without your approval.
No Guarantee of Delivery. We do not guarantee email delivery, read receipts, or that messages sent through MaxAssistant will reach their intended recipient. Email delivery depends on third-party providers and infrastructure outside our control.
Liability. Max AI, Inc. is not liable for accidental deletion, loss of emails, missed messages, or any consequences arising from the use of our email management features.
When you connect your email account to MaxAssistant, here's how we handle your data:
Processing. Email content is processed to provide AI features like summaries, categorization, and draft assistance. This processing happens in real-time and is not used to train AI models.
Storage. We cache recent emails locally to provide fast access and search. We do not permanently store email content beyond what's needed for the sync and cache feature.
Encryption. Stored authentication tokens and cached emails are protected with industry-standard encryption.
Disconnecting. You can disconnect your email account at any time from Settings. Disconnecting removes all cached email data and stored authentication tokens from our systems.
The same principles that apply to email management also apply to calendar and messaging features:
We are not responsible for missed appointments, failed message delivery, incorrect scheduling, or any other issues arising from the use of these features. Calendar events and messages created through MaxAssistant are your responsibility.
You should always verify AI-generated content (event details, message drafts, scheduling suggestions) before sending or confirming. MaxAssistant's AI is an assistive tool — it helps you work faster, but the final decision is always yours.
MaxAssistant is provided “as is” without warranty of any kind, express or implied. To the maximum extent permitted by law:
Max AI, Inc. is not responsible for any data loss, missed communications, deleted emails, scheduling errors, or damages of any kind arising from the use of this service.
You agree that MaxAssistant's AI features are assistive tools. All actions that modify, delete, or send data require your explicit confirmation. We are not liable for actions you confirm and execute.
Maximum liability for any claim related to the service is limited to the fees you paid during the current billing period.
We are not liable for the quality, accuracy, or outcome of any advice, information, or professional referrals provided through the service.
MaxAssistant is not a substitute for professional advice. Information provided by the service should not be considered legal, medical, financial, or other professional advice. Always consult a qualified professional for matters requiring specialized expertise.
AI responses may contain errors or inaccuracies. You are responsible for verifying important information independently.
Max AI is an information and organizational tool, not a substitute for professional advice. Max AI helps you organize your thoughts, explore options, and identify what type of professional assistance you may need. It does not provide legal, financial, tax, medical, investment, or other licensed professional advice.
Max AI will not: provide specific legal advice or legal opinions; recommend specific investments or trades; provide tax preparation or filing advice; diagnose medical conditions or prescribe treatments; or guarantee any particular outcome from following information provided.
Max AI may suggest that you consult with a licensed professional and may offer to connect you with professionals in your area. Any such referrals are suggestions only. Max AI, Inc. is not responsible for the services provided by any third-party professionals.
By using Max AI, you acknowledge that you understand these limitations and agree to seek qualified professional advice for matters with legal, financial, health, or other significant consequences.
You may request account deletion through the Settings page. For your protection, deletion requests require identity verification and include a 72-hour cooling period before processing. Once processed, your data will be removed from our active systems. Backup copies may be retained for up to 90 days for disaster recovery purposes before being permanently purged.
MaxAssistant uses anonymized, aggregated usage patterns to improve the service for all users. This means:
MaxAssistant provides AI-generated responses, email drafts, recommendations, and suggestions. You acknowledge that:
MaxAssistant offers voice input (speech-to-text) and voice output (text-to-speech) features:
MaxAssistant integrates with third-party services including but not limited to:
Disconnecting a service immediately revokes MaxAssistant's access. Cached data from disconnected services is deleted within 24 hours.
You have full control over what MaxAssistant notifies you about. Notification categories include traffic alerts, food suggestions, email notifications, calendar reminders, weather, and more. You can manage these through the Settings page or by asking MaxAssistant directly in chat (e.g., "turn off weather alerts"). We respect your preferences immediately and do not override them for promotional purposes.
We may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
For questions about these terms, contact us at:
Max AI, Inc.
Email: support@maxai.inc
Austin, Texas